Privacy Policy

This Privacy Policy explains how GaleraLink, the digital boat-booking and ticketing platform of the Puerto Galera Municipal Tourism Office, collects, uses, stores, and protects personal information across all of its portals — Tourist, Tour Operator, and Tour Guide. By creating an account or using any GaleraLink portal, you agree to the practices described here.

Information We Collect

The information we collect depends on which portal you use:

• Tourists: full name, email address, phone number, nationality, profile photo, and booking details (travel dates, port/terminal, number of passengers, companion passenger names).
• Tour Operators: business/operator name, contact details, assigned Guide Code, boat and vessel information, profile photo, and booking and queue records tied to your terminal.
• Tour Guides: full name, Guide ID / Guide Code, contact details, profile photo, and trip and feedback records linked to bookings you're assigned to.
• All users: messages sent through the in-app chat, photos or attachments you upload, reviews and feedback you submit, and basic technical data such as login timestamps and device/browser information used to keep accounts secure.

How We Use Your Information

• To process and manage boat bookings, queues, and trip assignments across the Muelle, Sabang, and Minolo terminals.
• To verify identity during login and prevent unauthorized use of Guide Codes or accounts.
• To send booking confirmations, status updates, and notifications between tourists, operators, and guides.
• To generate reports and dashboards used by the Tourism Office to monitor port activity and service quality.
• To respond to feedback, complaints, or support requests submitted through the platform.

Who Can See Your Information

GaleraLink shares information only as needed for the platform to function:

• A tourist's booking details are shared with the operator and guide assigned to that trip, and vice versa.
• Profile photos and names may be visible to other users within a shared booking or chat conversation.
• Feedback and ratings submitted by tourists are visible to the relevant tour operator.
• Aggregated, de-identified data (such as passenger counts per terminal) may be used by the Puerto Galera Municipal Tourism Office for planning and reporting purposes.
• We do not sell personal information to third parties.

Data Storage & Security

All GaleraLink portals share a single database maintained by the Tourism Office. We apply reasonable safeguards — such as session isolation between portals and access limited to authenticated roles — to help protect your information from unauthorized access. However, no online system can be guaranteed 100% secure, and you should avoid sharing sensitive information through unofficial channels.

Your Rights

Consistent with the Philippine Data Privacy Act of 2012, you have the right to access, correct, or request deletion of your personal information, and to withdraw consent where processing is based on it. You may update most of your details directly from your Profile page, or contact the Tourism Office using the details on the About page for other requests.

Children's Privacy

GaleraLink accounts are intended for adults booking or managing travel. Children may appear only as companion passengers listed on an adult's booking and do not have their own accounts.

Changes to This Policy

We may update this Privacy Policy from time to time as GaleraLink evolves. Continued use of any GaleraLink portal after changes are posted means you accept the updated policy.

Contact

Questions about this Privacy Policy can be directed to the Puerto Galera Municipal Tourism Office through the contact details listed on the About page.