Terms of Service

These Terms of Service ("Terms") govern your use of GaleraLink, the digital boat-booking and ticketing platform of the Puerto Galera Municipal Tourism Office, across all of its portals — Tourist, Tour Operator, and Tour Guide. By creating an account or using any GaleraLink portal, you agree to these Terms. If you do not agree, please do not use the platform.

Accounts & Eligibility

• Tourists may sign up directly through the GL_TOURIST portal using accurate personal information.
• Tour Operators and Tour Guides are registered through the Tourism Office or their operator, and are issued a unique Guide Code (format GLTG-YYYY-NNN) used to log in and identify their bookings across portals.
• You are responsible for keeping your login credentials confidential. Operators are responsible for the Guide Codes issued under their account, including guides who use them.
• You must provide accurate information when booking, registering, or updating your profile. Providing false information may result in cancelled bookings or suspension of your account.

Bookings & Boat Queue

• Bookings are made per terminal (Muelle, Sabang, or Minolo) and are subject to boat and queue availability at that terminal.
• Passenger counts, dates, and companion details entered at booking must be accurate, as boats are assigned based on this information.
• Duplicate submissions of the same booking are automatically prevented; if you believe a booking failed to go through, check My Bookings before submitting again.
• Trip completion follows a first-party-wins model — whichever party (operator or guide) marks a trip complete first is treated as the recorded outcome, so please report issues promptly through Feedback or Notifications.
• The Tourism Office and tour operators reserve the right to reschedule or cancel trips due to weather, safety concerns, or vessel unavailability. We will attempt to notify affected tourists as soon as possible.

Responsibilities by Role

• Tourists are responsible for arriving at the correct terminal on time and for the accuracy of passenger and payment details submitted at booking.
• Tour Operators are responsible for the boats, staff, and guides assigned under their account, and for maintaining accurate boat and queue status for their terminal.
• Tour Guides are responsible for conduct during assigned trips and for using their Guide Code only for their own account activity.

Feedback, Reviews & Conduct

Feedback and star ratings left by tourists are meant to reflect genuine experiences and may be shared with the relevant operator. Abusive, defamatory, or fraudulent reviews, messages, or bookings may be removed, and repeat offenders may have their account suspended.

Photos & Uploaded Content

Profile photos, review photos, and chat attachments you upload should be your own or ones you have the right to share, and must not contain offensive, unlawful, or misleading content. The Tourism Office may remove content that violates these Terms.

Limitation of Liability

GaleraLink is a booking and coordination tool; it does not itself operate the boats or guide tours. While we work with the Tourism Office and registered operators to keep information accurate, we are not liable for delays, cancellations, or incidents arising from weather, third-party operators, or circumstances beyond our reasonable control.

Suspension & Termination

We may suspend or terminate access to any GaleraLink portal for violations of these Terms, misuse of Guide Codes, fraudulent bookings, or conduct that endangers other users.

Changes to These Terms

We may update these Terms from time to time as GaleraLink evolves. Continued use of any GaleraLink portal after changes are posted means you accept the updated Terms.

Contact

Questions about these Terms can be directed to the Puerto Galera Municipal Tourism Office through the contact details listed on the About page. For how we handle your personal information, see our Privacy Policy.